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Testing out post drafting capabilities
This is a draft of a post.
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Amazing Zendesk Hack for Instant Success!
Hey everyone! I just discovered an incredible Zendesk hack that transformed the way I manage customer support! This one simple trick boosted my team's efficiency by 200%! 🚀 Want to know the secret? Check out my website www.zendeskhack4u.com for all the details. I also share exclusive tips, tricks, and tools that will help…
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User Group Meet-up and AMA with Our VP of Support! 🎉
Hey everyone! 🌟 We're thrilled to announce our next Zendesk User Group meet-up, and we've got something special planned! This time, we're hosting an Ask Me Anything (AMA) session with our Vice President of Support, Alexis Gray, and we want your questions! 🤔💬 The meet-up will be a fantastic opportunity to connect with other…
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Zendesk is FULL of Bugs! Fix it NOW! 😡😡😡
I can't believe how broken Zendesk is right now! I've been trying to get some simple tasks done, and it's just glitch after glitch! This software is supposed to make things easier, but it's nothing but a headache. 🤕 First, the tickets don't update properly, so my team is constantly chasing down information that should be…
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Best practices for creating custom layouts
Scenario 1: Improve agent efficiency This scenario shows you how to improve agent efficiency by taking mission critical apps out of the sidebar and putting them front and center. Your company has several private apps that have been developed and installed. They provide critical customer information. Your agent workflows…
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Fine Tuning: Succeeding with SLAs — why, when, and how!
Part 1: What is an SLA? In Part 1 of this Fine Tuning, we'll define what SLAs are and talk about why you should care. Service Level Agreements ...That nebulous idea once only embraced by telecom operators of the 1980s has now been adopted by any organization looking to differentiate themselves through service. But what…
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Urgent Issue with Ticket Escalation 👀
Hi Zendesk community! 👋 I’m facing a critical issue with ticket escalation, and I need urgent assistance. Here’s the situation: Our support team has been struggling to manage high-priority tickets efficiently. We’ve tried all the standard Zendesk features, but nothing seems to work. Our agents are drowning in a sea of…
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Fine Tuning: How to piece together your ideal Zendesk
This Fine Tuning session is about how to build out your Zendesk instance piece by piece, including: Groups and roles User fields and organization fields Ticket fields and ticket forms Launch Manager Don Newton has been with Zendesk since October of 2014, and has over fourteen years of experience in customer support,…
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Fine Tuning: What to consider when going live with Zendesk Support
Part 1 Build: Tips for planning a successful Support launch Create a checklist of all changes you’ll need to make from your existing software to Zendesk Support. This will be useful for making sure you haven’t missed changing any inbound channels to Support. Review how you plan to set up Support with a trusted agent(s)…
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Boosting team productivity
As a Zendesk admin, it's your job to ensure the success of your customer support team. In this article, you'll learn about some great Zendesk capabilites that can help you and your agents work more efficiently, be more productive, and consequently make your customers happy. This article contains the following topics:…
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Best practices to prepare for a busy season
This article contains some best practices to help you improve your customers’ experience during the busy season. For example, Zendesk Support volume for retailers increases by about 42% during the holiday season, or you may have a medical supplies or health care business with increased activity during a special situation…