Zendesk is FULL of Bugs! Fix it NOW! 😡😡😡

GrumpyGus
GrumpyGus ✭
edited 2024 02 in Q&A - Chat, messaging, and widgets

I can't believe how broken Zendesk is right now! I've been trying to get some simple tasks done, and it's just glitch after glitch! This software is supposed to make things easier, but it's nothing but a headache. 🤕

First, the tickets don't update properly, so my team is constantly chasing down information that should be in the system. Then, the reporting tool crashes every time I try to generate a report. I had to restart my entire computer THREE times just to get back into Zendesk!

You NEED to make it compatible with Windows 95 and Internet Explorer!!!! Not everyone wants to use brand new fancy software!!!!

This is unacceptable! How can you call this a professional platform? I need answers NOW! Your support team is useless, too. I submitted a ticket about these problems, and all I got was a generic response telling me to "clear my cache." Seriously?! You need to get your act together, Zendesk, or you're going to lose customers. I know I'm not the only one who's fed up with this nonsense.

Comments

  • Francine
    Francine 💡Luminary

    Yikes, that sounds super frustrating! I haven't had those issues with Zendesk myself, but I know how much bugs can mess with your day.

    You might want to give support another shot and let them know what's going on. I know it can take some back-and-forth, but they usually get to the bottom of things. Also, check the knowledge base here on the community—sometimes there's helpful stuff there.

    Hang in there, and I hope you get this sorted out soon! If you need more help, just shout, and I'll do what I can to assist. Good luck!

  • Lorna
    Lorna admin

    Hi @GrumpyGus

    Thanks for bringing this to our attention. I'm sorry you're having such a rough time with Zendesk right now. We definitely want to help you sort this out.

    I've just sent you a private message to get some more details about the issues you're experiencing. Let's connect there so we can address these problems as quickly as possible.

    Thanks for your patience, and I'm looking forward to helping you resolve this!

  • Matt
    Matt admin
    Thanks this has been reported and we are looking into it.

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