Click one of the buttons below to get started!
A place to discuss best practices
Looks like you're new around here, check out out welcome category to get the most out of community.
I can't believe how broken Zendesk is right now! I've been trying to get some simple tasks done, and it's just glitch after glitch! This software is supposed to make things easier, but it's nothing but a headache. š¤ First, the tickets don't update properly, so my team is constantly chasing down information that should beā¦
Hey everyone! I just discovered an incredible Zendesk hack that transformed the way I manage customer support! This one simple trick boosted my team's efficiency by 200%! š Want to know the secret? Check out my website www.zendeskhack4u.com for all the details. I also share exclusive tips, tricks, and tools that will helpā¦
Hey everyone! š We're thrilled to announce our next Zendesk User Group meet-up, and we've got something special planned! This time, we're hosting an Ask Me Anything (AMA) session with our Vice President of Support, Alexis Gray, and we want your questions! š¤š¬ The meet-up will be a fantastic opportunity to connect with otherā¦
Weāre thrilled to have you here. This is a place where Zendesk users, partners, and experts come together to share knowledge, solve problems, and connect with others. Whether you're just starting your Zendesk journey or you're a seasoned pro, there's something here for everyone. Hereās a quick guide to help you getā¦
Hey Zendesk Community, Ever wondered how you can level up in the community and unlock exciting perks? Letās talk about our ranking system and how you can earn points to climb the ranks! Earning Points:There are several ways you can earn points in the Zendesk Community. Here are the primary methods: š„ Earn badges byā¦
This is a draft of a post.
This month we are pleased to spotlight our community member of the month, Alex Powell, for their contributions to the Zendesk community.
Hey there Zendesk Community! We are excited to announce that the agenda for Relate 2024 is officially up and running! All the sessions, speakers, and activities you've been eagerly waiting for are now outlined and available for you to explore. Check out the full agendaĀ here! Whatās in store? Start the day with wellnessā¦
Hello my fellow community friends, We are thrilled to announce that the highly anticipatedĀ 6th Annual CX Trends ReportĀ from Zendesk is now available for download! We've seen some crazy-fast changes in AI, tech toys, and how we handle customer experiences. The report this year is like a friendly guide, navigating us throughā¦
This summer, we launched theĀ Zendesk Luminaries, a program for our biggest fans where you can find opportunities to build your professional profile, network with other experienced Zendesk users, and have fun while doing it! If you've been a Zendesk customer for at least 6 months and would be interested in opportunities toā¦
Introducing Zendesk User Groups - regular, ongoing events led by users, for users.
Following up with our last event, we would like to show how the theory works in action. For example: How to reduce the number of triggers for multi-brand instances. How to automatically set customer expectations during holidays. How to notify a webhook based on attachment file type. How to divide work equally amongā¦
Join us for our upcoming Zendesk User Group meet-up featuring a live Ask Me Anything (AMA) session with our VP of Support, Alexis Gray! This is your chance to connect with fellow Zendesk users and ask Alexis anythingāfrom support insights to future developments. Drop your questions in the Zoom chat during the event, orā¦
Join our session to learn strategies for quality assurance in AI. Discover how to implement feedback mechanisms to monitor and improve your AI tools, ensuring they perform reliably and meet user expectations. Perfect for anyone looking to improve their AI tooling's effectiveness. Agenda for this session: Introduction andā¦
This is just a test event for demonstration purposes. Although it is scheduled for a fun day, I doubt this will be much fun. You should register anyway.
Explore the future of customer support with our Zendesk User Group AI Meet-up! This event is all about AI and how it's shaping the Zendesk platform. Join us to discuss your most pressing AI questions, share insights, and connect with other users exploring the power of artificial intelligence in customer service. Whetherā¦
Join us for monthly sessions where A.I. enthusiasts and professionals converge to discuss the latest in artificial intelligence. This group provides a space for open dialogue on A.I.'s advancements and challenges. Whether you're an expert or just curious, come share insights and stay updated in this ever-evolving field.
Have you recently started on Zendesk? Or are you just a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.
The Customer Success team is full of strategic experts and will bring forward recommendations on how to optimize your customer experience strategy. Come with your questions and learn from what other attendees do within their organization when using Zendesk to its full potential!
As a Zendesk admin, it's your job to ensure the success of your customer support team. In this article, you'll learn about some great Zendesk capabilites that can help you and your agents work more efficiently, be more productive, and consequently make your customers happy. This article contains the following topics:ā¦
Part 1:Ā What is an SLA? In Part 1 of this Fine Tuning, we'll define what SLAs are and talk about why you should care. Service Level AgreementsĀ ...That nebulous idea once only embraced by telecom operators of the 1980s has now been adopted by any organization looking to differentiate themselves through service. But whatā¦
Scenario 1: Improve agent efficiency This scenario shows you how to improve agent efficiency by taking mission critical apps out of the sidebar and putting them front and center. Your company has severalĀ private appsĀ that have been developed and installed. They provide critical customer information. Your agent workflowsā¦
