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This event will provide an opportunity to speak with a Zendesk expert on some of the best practices of managing your knowledge base as part of your help center. Come join us for a live event where you can ask your questions.
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join us and a group of your peers for our next edition of HL…
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TEST DISCUSSION😀
Messaging is the new chat but with more bells and whistles.
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Hello, in the current team view (and as directed by this article from your support), I can see how many seats are used versus total. But if I look at the new view, I don't see any seat usage? Is there a different way I should audit seat usage that maybe this older article doesn't address? I can appreciating needing to…
We had a simple situation where we only needed to find when and who suspended an end-user. A simple task which proved to be quite troublesome unfortunately due to a lack of functionality, filtering and search capabilities. Admins are greatly impacted by this since without proper filtering, you need to scour tons of audit…
This month we are pleased to spotlight our community member of the month, Alex Powell, for their contributions to the Zendesk community.
Hey there Zendesk Community! We are excited to announce that the agenda for Relate 2024 is officially up and running! All the sessions, speakers, and activities you've been eagerly waiting for are now outlined and available for you to explore. Check out the full agenda here! What’s in store? Start the day with wellness…
Hello my fellow community friends, We are thrilled to announce that the highly anticipated 6th Annual CX Trends Report from Zendesk is now available for download! We've seen some crazy-fast changes in AI, tech toys, and how we handle customer experiences. The report this year is like a friendly guide, navigating us through…
This summer, we launched the Zendesk Luminaries, a program for our biggest fans where you can find opportunities to build your professional profile, network with other experienced Zendesk users, and have fun while doing it! If you've been a Zendesk customer for at least 6 months and would be interested in opportunities to…
Introducing Zendesk User Groups - regular, ongoing events led by users, for users.
Join a community of Zendesk users exploring AI in customer service. Whether you're experienced or just curious, our group is for anyone looking to deepen their understanding of AI in CX. We host two events every month: an educational session with experts discussing AI or teaching practical, applicable uses in CX platforms,…
Following up with our last event, we would like to show how the theory works in action. For example: How to reduce the number of triggers for multi-brand instances. How to automatically set customer expectations during holidays. How to notify a webhook based on attachment file type. How to divide work equally among…
Join us for our upcoming Zendesk User Group meet-up featuring a live Ask Me Anything (AMA) session with our VP of Support, Alexis Gray! This is your chance to connect with fellow Zendesk users and ask Alexis anything—from support insights to future developments. Drop your questions in the Zoom chat during the event, or…
Join our session to learn strategies for quality assurance in AI. Discover how to implement feedback mechanisms to monitor and improve your AI tools, ensuring they perform reliably and meet user expectations. Perfect for anyone looking to improve their AI tooling's effectiveness. Agenda for this session: Introduction and…
This is just a test event for demonstration purposes. Although it is scheduled for a fun day, I doubt this will be much fun. You should register anyway.
Explore the future of customer support with our Zendesk User Group AI Meet-up! This event is all about AI and how it's shaping the Zendesk platform. Join us to discuss your most pressing AI questions, share insights, and connect with other users exploring the power of artificial intelligence in customer service. Whether…
As a Zendesk admin, it's your job to ensure the success of your customer support team. In this article, you'll learn about some great Zendesk capabilites that can help you and your agents work more efficiently, be more productive, and consequently make your customers happy. This article contains the following topics:…
Part 1: What is an SLA? In Part 1 of this Fine Tuning, we'll define what SLAs are and talk about why you should care. Service Level Agreements ...That nebulous idea once only embraced by telecom operators of the 1980s has now been adopted by any organization looking to differentiate themselves through service. But what…
Scenario 1: Improve agent efficiency This scenario shows you how to improve agent efficiency by taking mission critical apps out of the sidebar and putting them front and center. Your company has several private apps that have been developed and installed. They provide critical customer information. Your agent workflows…
