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I can't believe how broken Zendesk is right now! I've been trying to get some simple tasks done, and it's just glitch after glitch! This software is supposed to make things easier, but it's nothing but a headache. 🤕 First, the tickets don't update properly, so my team is constantly chasing down information that should be…
Hi Zendesk community! 👋 I’m facing a critical issue with ticket escalation, and I need urgent assistance. Here’s the situation: Our support team has been struggling to manage high-priority tickets efficiently. We’ve tried all the standard Zendesk features, but nothing seems to work. Our agents are drowning in a sea of…
I want to know when will be released a new version of the iOS SDK with Privacy Manifest as required for Apple for 3rd party sdk. Do you have an approx release date?
Some of our agents forget to hit 'send' when working Whatsapp tickets, which they don't realise until the customer reaches out again saying they haven't received a reply or when the customer has given them a negative CSAT. Is there a way to reopen the ticket and leave an internal note on the ticket saying 'reply needed' or…
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