We had a simple situation where we only needed to find when and who suspended an end-user. A simple task which proved to be quite troublesome unfortunately due to a lack of functionality, filtering and search capabilities. Admins are greatly impacted by this since without proper filtering, you need to scour tons of audit…
Hello, in the current team view (and as directed by this article from your support), I can see how many seats are used versus total. But if I look at the new view, I don't see any seat usage? Is there a different way I should audit seat usage that maybe this older article doesn't address? I can appreciating needing to…
Internal memos have been added to the trigger, but there are fewer features compared to the editor supported by the macro. I'd like to support a variety of functions, such as adding tables, like the macro editor.
I would like to add the "Channel" column as shown in the screenshot below. Is this possible? Use case: I want the agents to quickly see if the customer recently called us (inbound calls), or if we recently had any missed calls from them. We're on a Team Support plan.
Hi, The general inconsistency between same actions on different business rules is very annoying, but here is one specific example. When I create a View, and select “Available for > Agents in Group” i get a drop-down list of all my groups. I can also see which are selected. When I want to do the same for Macros, but there…
It looks like you're new here. Sign in or register to get started.