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Hey everyone! 👋 I just wanted to take a moment to express my immense gratitude and love for the Zendesk community. It's not just a community; it's a family where everyone is ready to lend a hand, share knowledge, and support each other. 🤗 The Zendesk app has been a game-changer for me. It's like having a superpower at my…
Hey there, fellow Zendesk Luminaries! 👋 So, I’ve recently stepped into the team lead shoes (they’re surprisingly comfy, by the way), and I’ve encountered a little hiccup. One of our agents—a promising star in training—seems to be losing their way. Their response times? Slower than a snail’s crawl, and their empathy levels?…
🌟 Greetings, Fellow Luminaries! As a seasoned Zendesk user, I’ve traversed the celestial realms of customer support and emerged with wisdom to share. But let’s face it—we’re all stardust, and there’s always more to learn. So, gather 'round the cosmic campfire, because I’m eager to hear your best practices, tips, and tricks…
Hiya friends! 👋 Last week, we had an amazing Luminaries event in San Francisco! It was fantastic to finally meet many of you face-to-face. The energy and passion in the room were contagious. We discussed everything from best practices to funny support anecdotes. Looking forward to more such gatherings! Now I need to pick…
Hello Luminaries, I’ve been using Zendesk for a while now, and I’m curious about optimizing our ticket workflow. We receive a high volume of tickets, and I want to make sure we’re handling them efficiently. Here are a few questions I have: SLAs (Service Level Agreements): How do you set up effective SLAs for different…
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