Most Effective Knowledge Base Management?

Gerald
Gerald ✭
edited May 2024 in Luminary Chat
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Hiya friends! 👋

Last week, we had an amazing Luminaries event in San Francisco! It was fantastic to finally meet many of you face-to-face. The energy and passion in the room were contagious. We discussed everything from best practices to funny support anecdotes. Looking forward to more such gatherings!

Now I need to pick your brains!

Our knowledge base is growing rapidly, and I want to ensure it remains organized and user-friendly. Here are some questions I’d love your insights on:

  1. Categorization: How do you structure your knowledge base articles? Do you use categories, tags, or a combination of both? What works best for you?
  2. Content Maintenance: How often do you review and update existing articles? Any tips for keeping content relevant and accurate?
  3. User Feedback: How do you encourage users to provide feedback on articles? And how do you incorporate their suggestions into improvements?

Thanks in advance!

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