Hey everyone, I'm having trouble setting up automated ticket routing in Zendesk. I want to assign tickets to specific agents based on the subject line keywords. Any suggestions on how to do this?"
Sure thing! You can use Zendesk's Trigger functionality to set up automated ticket routing based on keywords. Here's a quick guide:
That's it! Now, when a ticket comes in with one of your specified keywords, it'll automatically be assigned to the correct agent. Let me know if you need more help!