Hey everyone, I'm having trouble setting up automated ticket routing in Zendesk. I want to assign tickets to specific agents based on the subject line keywords. Any suggestions on how to do this?"
When someone Clicks the submit button for a ticket is there a trigger to display a message that asks if the ticket needs to be assigned back to another group? We are experiencing difficulty with agents reassigning a ticket to the group/agent they are expecting a reply from. Any help with solutions would be appreciated.
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