A place for partners to connect and collaborate.
Customer experience manager: Role, skills, salary, and moreHere’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role. By Hannah Wren, Staff Writer Last updated April 30, 2024 What is a customer experience (CX) manager? A…
Quality monitoring: Crucial best practicesUse quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance. By Hannah Wren, Staff Writer Last updated April 30, 2024 Workforce engagement management What is quality monitoring? Quality monitoring (QM), also referred to as quality assurance…
New integrations springing to lifeNew Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams. By Eric Shen, Technology Alliances Strategy and Operations Manager Last updated May 1, 2024 Here are the newest integrations from Zendesk to help your team provide…
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A place for partners to connect and collaborate with each other.
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