🤝 Introductions Thread!

Lorna
Lorna admin
edited 2024 02 in Announcements

We’re thrilled to have you here. This is a place where Zendesk users, partners, and experts come together to share knowledge, solve problems, and connect with others. Whether you're just starting your Zendesk journey or you're a seasoned pro, there's something here for everyone.

Here’s a quick guide to help you get started:

  • Introduce Yourself: Start by saying hello in the "Introductions" section. We'd love to know more about you and your Zendesk experience.
  • Ask Questions: Have a question? Post it in the relevant topic area. Our community members and Zendesk experts are always eager to help.
  • Share Knowledge: If you have insights or tips to share, we encourage you to contribute to discussions or write a post about your experience.
  • Stay Informed: Follow topics that interest you to receive updates, and keep an eye on announcements for the latest news and community events.

Remember, we're all here to help each other, so don't hesitate to reach out if you need assistance. We can’t wait to see what you bring to the community. Enjoy your time here, and welcome aboard!

Plus, you'll get a badge just for participating!! 🥇🥇🥇

I'll go first:

I'm Lorna, the Community Manager at Zendesk, and I'm beyond excited to welcome you all here! Whether you're new to the community or have been around for a while, I can't wait to meet you and hear your stories.

A bit about me:

  • I've been working in community management for over 5 years, and I absolutely love bringing people together.
  • I'm passionate about creating inclusive spaces where everyone feels welcome and valued.
  • In my free time, I enjoy baking (cookies are my specialty!), and I'm a big fan of puzzle games.

I'm here to ensure this community is a safe and engaging place for everyone. I love seeing new introductions, so if you're new, please say hello! And if you're a regular, I'd love to hear about what brought you here and what keeps you coming back.

Got questions about how the community works? Need help with something? I'm your go-to person, so don't hesitate to reach out. I’m looking forward to seeing your posts, learning from you, and creating an amazing community together.

Thanks for being part of this journey, and I can't wait to get to know all of you! 🌟

Happy Zendesk-ing! 👋


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Comments

  • Annie
    Annie ✭

    Hi everyone!

    I'm Annie, a Support Manager at a large SaaS company, and I'm thrilled to be joining the Zendesk Community! I oversee a team of dedicated support professionals, and we're constantly exploring new ways to enhance our customer support experience.

    Recently, I've been hearing a lot about Zendesk AI and how it can revolutionize support operations. I'm here to learn, share, and connect with other like-minded folks who are equally passionate about improving customer service.

    A little about me:

    • I've been in the support industry for over 8 years and have seen a lot of changes, but AI is one of the most exciting developments yet.
    • I love finding innovative solutions to complex customer issues. It's like solving puzzles every day!
    • Outside of work, I'm an avid hiker and a huge fan of sci-fi novels. (Any recommendations?)

    I'm looking forward to earning some badges, answering questions, and climbing the ranks here. If you've got any tips on getting the most out of Zendesk AI, I'd love to hear them. Let's level up our support game together!

    Thanks for having me, and see you around the community! 👋

  • Gerald
    Gerald ✭

    Hey everyone!

    I'm Gerald, a Team Lead at a B2B technology company specializing in mechanical keyboards. I’ve recently taken on the task of optimizing our Zendesk setup, and I can't wait to dive into this community to learn from you all and share my experiences.

    A bit about me:

    • I've been in the tech industry for about 10 years, with a strong focus on customer service and product management.
    • I lead a team that's passionate about creating top-notch keyboards for professionals and gamers alike.
    • I'm a mechanical keyboard enthusiast myself; I love customizing key switches and keycaps in my spare time.

    We're looking to enhance our customer support and create a more seamless experience for our clients, and I believe Zendesk has the tools to help us achieve that. I'm here to find tips, tricks, and best practices for integrating Zendesk into our workflow.

    I'm excited to get involved in discussions, ask questions, and maybe even earn a few badges along the way. If you have any advice for a Zendesk newbie, I’m all ears!

    Looking forward to connecting with you all and making the most of this community. See you around! 🚀

  • Francine
    Francine 💡Luminary

    Hey there, fellow Zendesk enthusiasts! 👋

    I’m Francine, and I’ve been navigating the customer support world for longer than I care to admit. As a seasoned super manager, I’ve seen it all—the highs, the lows, and the occasional glitchy chatbot.

    A Bit About Me:

    • By day, I lead the support team at GalacticTech. We specialize in solving tech mysteries and making customers smile.
    • By night, I’m an amateur stargazer. You’ll find me with my telescope, deciphering constellations and pondering the mysteries of the Zendesk API (yes, I have a wild side).

    Hobbies Beyond the Ticket Queue:

    • Baking Enthusiast: I whip up cosmic-themed cookies—stars, moons, and even black holes (they’re surprisingly chewy).
    • Gardening Novice: My office plant, Nebula, thrives on positive vibes and occasional water. It’s like tending to a tiny green galaxy.

    Friendly Faces from Zendesk Relate:

    • Shout-out to Liam (you know, the guy who rocked the funky socks at the conference). Your insights on macros saved my sanity during crunch time.
    • And Eva—our resident Zendesk whisperer. Your tips on custom triggers? Pure magic.

    Now, let’s orbit this community together! Feel free to share your adventures, ask questions, or just drop a friendly emoji. ☕

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